Shipping policy
🚚 Shipping Policy
Last Updated: 19th June 2025
Thank you for shopping with us! The following Shipping Policy outlines how orders are processed and delivered.
🕒 Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details 📧.
Please note that orders are not shipped on weekends or public holidays.
🌏 Shipping Timeframes
Estimated delivery times vary depending on your location:
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Australia: 5–10 business days 🇦🇺
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International: 7–15 business days 🌐
⚠️ Delivery times are estimates only and may vary due to courier delays, customs, weather, or other factors outside our control.
💰 Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may occasionally offer free shipping promotions, which will be clearly stated on our website during promotional periods 🎉.
🔍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time using the link provided 📦.
⏳ Delays
While we work hard to ensure timely delivery, we are not responsible for shipping delays caused by courier services, customs, weather, or other unforeseen circumstances 🌦️.
🏠 Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees 💵.
🚨 Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact our support team so we can assist in investigating the issue 🔎.
📧 Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: orders@securafloat.com